Patient Information

📌 Welcome! Here’s how to get started.

1. Book an Appointment – Call our office at (720) 432-9865
2. Complete Your Paperwork– Sent to you by our office and filled out electronically.
3. Create Your Spruce Account – Receive an invitation from us to Sign Up for Spruce (Instructions here)

👉 What to Expect at Your First Visit:

Your first visit can be virtual or in person, your choice!

If your first visit is IN PERSON: please arrive to the office 10 minutes prior to your appointment so we can be sure that we have all appropriate documentation and paperwork in your chart. When you drive into the garage, please grab a ticket from the kiosk in the garage and bring your parking ticket up to the office with you and we can validate parking before you leave.

If your first visit is VIRTUAL: all virtual visits are conducted through Spruce. Please visit here for more information on how to use Spruce for your appointments. Whether you are using the app or a web browser, please make sure your ringer/volume is turned up so you can hear the call notification. Our providers do their very best to initiate the virtual call exactly at the start time of the appointment. If you do not receive the call immediately, please remain patient and your provider will be with you as soon as they are able.

APPOINTMENT CHECK IN PROCESS FOR FOLLOW UP VISITS– You will receive a text message ahead of your scheduled visit (usually the business day prior) with a link for an easy-to-fill form. This text will come from 425-600-7007. You can save this number in your contacts as a secondary Psyche number. Please complete the check in and submit the form prior to the time of your visit. If applicable, you will also receive a payment request link on Spruce for any copay due. Payment is due at the time services are rendered.

MESSAGING US ON SPRUCE: WHEN MESSAGING IN REGARDING MULTIPLE REQUESTS, please communicate all of your questions/needs in one message and select ONE option from the auto response menu. Your thread can only be assigned to one team/department at a time. If you message a second time before we are able to review and respond to your first message, the thread is reassigned to a different team. Unfortunately, this can result in messages being overlooked or missed. By communicating all of your requests in one message and selecting one team, we can internally review and delegate without anything being missed or overlooked.

If you have questions, send us a secure message via Spruce.